Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you book or stay at any property managed by T J R Luxury Group Ltd. By using our website or services, you agree to the practices described below.


1. Information We Collect


We may collect and process the following types of personal data:

  • Identity Information: Full name, date of birth, and ID verification documents when required by law or building management.
  • Contact Details: Email address, phone number, and billing address.
  • Booking Information: Reservation details, stay dates, payment information, and property preferences.
  • Communication Records: Messages, emails, or phone interactions with our team.
  • Technical Data: IP address, device information, and website usage data (for security and analytics).


2. How We Use Your Information


Your personal data is used for the following purposes:

  • Reservation Management: Processing bookings, confirming reservations, and providing check‑in/check‑out instructions.
  • Guest Support: Responding to enquiries before, during, and after your stay.
  • Safety & Compliance: Verifying identity when required, preventing fraud, and complying with local regulations.
  • Operational Purposes: Improving our services, ensuring property security, and maintaining accurate records.
  • Legal Requirements: Meeting obligations under applicable laws, including tax, safety, and regulatory reporting.


3. Data Storage & Security


We take data protection seriously. Your information is:

  • Stored securely using industry‑standard security measures.
  • Accessed only by authorised personnel who require it to perform their duties.
  • Protected against unauthorised access, alteration, disclosure, or destruction.


We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.


4. Data Sharing


We do not sell or distribute your personal information. However, we may share data with:

  • Booking Platforms: Such as Airbnb, Booking.com, or other channels used to facilitate your reservation.
  • Payment Processors: To securely handle transactions and prevent fraud.
  • Service Providers: For cleaning, maintenance, or operational support when necessary.
  • Legal or Regulatory Authorities: When required to comply with applicable laws or lawful requests.


All third‑party partners are required to handle your data securely and in accordance with privacy regulations.


5. Your Rights


You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate or incomplete data.
  • Deletion: Request the removal of your personal data when legally permissible.
  • Restriction: Ask us to limit how your data is processed.
  • Objection: Object to certain types of data processing.
  • Portability: Request your data in a structured, commonly used format.


To exercise any of these rights, please contact us through the details provided on our website.


6. Updates to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.